Seeking an individual to represent our esteemed hotel during the evening hours. Responsibilities include welcoming and checking in guests, delivering efficient and friendly service, and ensuring accurate billing at the end of each guest's stay to uphold our high standards of excellence.

As a Front Desk Agent, you will serve as a hotel ambassador, providing guests with information on hotel facilities, local attractions, and dining options, while also warmly welcoming all hotel visitors.

Join our award-winning hotel team and embrace the night shift from 11 pm to 7 am.

Compensation : $14 - $17 hourly

$14 - $17 hourly

Responsibilities :

Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.

to provide accurate and timely financial information on the hotel’s operational performance for the day. Oversees front office / front desk operations during the overnight shift.

• Checks front office accounting records for accuracy and compiles information for the hotel’s financial records.
• Tracks room revenues, occupancy percentages, and other front office operating statistics.
• Prepares summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.
• Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
• Verifies all account postings and balances.
• Summarizes results of operations and prepares reports for management.
• Performs duties of the Front Desk Agent.
• Performs other duties as assigned.

Qualifications :

• Attention to detail.
• Loves numbers and is able to balance each night.
• Attentive with excellent customer service.
• The right applicant will be computer savvy and an exceptional multi-tasker who has a passion for creating truly memorable guest experiences.

This is a client-facing position and requires a professional appearance. Facial piercings will need to be removed during working hours.

Applicant should have hotel relevant experience with Midscale hotels.

• The majority of the time employees are on their own and time will be spent standing behind the desk assisting guests.
• Reliability is an absolute must.

About Company

Best Western Premier Great Northern Hotel Helena is a multiyear award-winning conference hotel, in the top 50 of 2200 Best Westerns in North America.

At this Helena hotel, every staff member is committed to providing the absolute best in service. With spacious rooms, a relaxing atmosphere, and a downtown location, the Best Western Premier Helena Great Northern Hotel has everything guests need for a wonderful stay.

Last updated : 2024-04-30